Your Details Deserve the Same Care as Your Gift

About this Privacy Policy

This policy applies when you visit teddybow.com, place or discuss an order, create or use a customer account where that feature is available, communicate with Teddy Bow through WhatsApp, request customer support or otherwise interact with our online teddy bear store.

In this policy, “Teddy Bow”, “we”, “us” and “our” refer to the Teddy Bow online store. “You” refers to the website visitor, customer, person contacting us or, where relevant, the recipient of a delivery.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this policy. This policy should be read with our Terms and Conditions, Delivery Information and Returns and Refunds Policy.

Information we may collect

The information collected depends on how you interact with Teddy Bow. We aim to collect only information reasonably needed to provide our products, services and customer support.

Information you provide directly

• Your name, mobile or WhatsApp number, billing details and delivery address.
• The delivery recipient’s name, telephone number, address, location information and delivery instructions.
• Product choices, teddy size or colour preferences, gift instructions and order notes.
• Payment method, payment status, transaction reference or proof of payment where needed to confirm an order.
• Messages, photographs, videos or other information you send through WhatsApp or customer support.
• Account details such as a username, account email or saved addresses if customer accounts are available and you choose to create one.
• Feedback, reviews, complaints, return requests and supporting photographs or videos.

Information collected through the website

• Device, browser, approximate location derived from an internet protocol address, access time and referring page information.
• Pages viewed, cart activity, checkout activity and general interaction with website features.
• Technical logs used to maintain performance, diagnose errors, protect the website and reduce fraudulent or abusive activity.
• Cookie and similar-technology information as explained in the cookies section below.

How we use your information

We may use collected information to:

• Confirm, prepare, dispatch and deliver your order.
• Contact you or the recipient about stock, product choices, payment, delivery timing or problems affecting an order.
• Provide order updates, customer support and after-sale assistance.
• Maintain customer accounts and make checkout more convenient where account features are enabled.
• Confirm transactions, maintain financial records and handle cancellations, returns or approved refunds.
• Improve our products, website experience, delivery planning and customer service.
• Protect Teddy Bow, customers and other people from fraud, misuse, security threats or unlawful activity.
• Comply with legal, tax, accounting, dispute-resolution or regulatory requirements.
• Send promotional communication when you have requested it, consented to it or where otherwise permitted. You may ask us to stop direct promotional messages.

Depending on the circumstances, we process information because it is needed to fulfil an order or requested service, because you have given permission, because we have a legitimate operational or security need, or because retention or disclosure is required by applicable law.

WhatsApp communications

WhatsApp is Teddy Bow’s main method for product enquiries, stock confirmation, order planning and customer support. When you message us, we receive the information available in your message and profile, such as your name, telephone number, message content and any files you send.

We use WhatsApp conversations to answer questions, recommend products, confirm order details, coordinate delivery and resolve customer-service matters. Relevant information from a conversation may be recorded with an order so our team can correctly fulfil your request.

WhatsApp is operated by a third party and processes information under its own terms and privacy practices. Please avoid sending passwords, full payment-card details or unrelated sensitive information through WhatsApp.

When information may be shared

Teddy Bow does not sell or rent personal information. We may, however, share limited information where reasonably necessary to operate the store, complete an order or meet a legal obligation.

Service providers should receive only the information reasonably necessary for their role. Their independent handling of information may also be governed by their own privacy policies and legal obligations.

Payments and transaction information

The personal information involved in a payment depends on the payment method selected or agreed for the order. We may keep the payment method, amount, payment status, transaction reference, confirmation and limited supporting records needed to verify the transaction.

If a payment is processed through a bank, wallet, gateway or another payment service, that provider may collect and process payment information directly under its own terms. Teddy Bow does not need you to send complete payment-card credentials or account passwords through WhatsApp.

Transaction records may be retained for accounting, fraud prevention, refund management, order disputes and compliance with applicable legal or financial-record requirements.

Cookies and website technologies

Teddy Bow’s WordPress and WooCommerce website may use cookies and similar technologies. Cookies are small pieces of information saved by your browser to support website functions and remember certain activity.

Operational cookies

Some cookies are necessary for features such as shopping carts, checkout sessions, customer login, preferences, website security and correct page operation. Restricting these cookies may cause parts of the store to stop working properly.

Performance, analytics or advertising technologies

Teddy Bow may use website measurement or marketing services from time to time to understand visits, improve performance or assess promotions. When such services are active, they may use cookies, pixels or similar identifiers and may receive device or website interaction information.

Because our website tools may change, you can inspect the current cookies through your browser settings or any cookie controls displayed on the website. We will update this policy when a material change to our tracking practices requires clearer disclosure.

Managing cookies

Most browsers allow you to view, block or delete cookies. If you block necessary WooCommerce or login cookies, your cart, checkout or account functions may not operate as intended.

How long information is retained

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, financial record-keeping, fraud prevention, security, dispute management and compliance with applicable law.

• Order and transaction records may be kept for the period needed for accounting, tax, legal and dispute-resolution purposes.
• Customer account information may remain while the account is active or until deletion is reasonably requested, subject to records we must retain.
• WhatsApp conversations may remain for customer-service, order-history and dispute-management purposes.
• Technical and security logs may be kept for a shorter or longer period depending on operational and security requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it. Backup copies may remain for a limited period until they are overwritten through normal system processes.

How we protect information

We use reasonable administrative and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include restricted account access, website security controls, software updates, backups and limiting information shared with service providers.

No website, messaging service, payment method or electronic storage system can be guaranteed completely secure. Customers should protect their own devices and accounts, use strong passwords and contact us promptly if they believe an order or Teddy Bow interaction is suspicious.

International service providers

Some website, cloud, messaging, payment, security or other service providers may process or store information on systems located outside Pakistan. This means information may be handled in a country with privacy rules different from those applying in Pakistan.

Where we use such services, we aim to share only information reasonably necessary for the service and rely on the provider’s security, contractual commitments and applicable legal safeguards.

Your privacy choices and requests

Subject to applicable law, identity verification and any records Teddy Bow is required or reasonably entitled to retain, you may contact us to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information that is no longer required.
• Ask us to stop sending direct promotional communication.
• Raise a concern about how your information has been handled.

To protect customer information, we may ask you to verify your identity, telephone number or order details before completing a request. We may decline or limit a request where necessary to protect another person, prevent fraud, establish or defend a legal claim, fulfil an order or comply with a record-keeping obligation.

Children’s information

Teddy Bow sells gift products for people of different ages, but our online ordering services are not directed at young children. A child should not independently submit payment, address or other personal information through the website or WhatsApp.

If you believe a child has provided personal information without appropriate involvement from a parent or guardian, contact us so we can review and, where appropriate, remove it.

Third-party websites and services

Our website may contain links to WhatsApp, social platforms, payment services or other third-party websites. Once you use an external service, its own privacy policy and terms govern its handling of your information.

Teddy Bow is not responsible for the privacy practices of an independently operated third-party service. We encourage you to review its privacy information before submitting sensitive or payment-related details.

Applicable law and legal requests

This policy is intended to operate consistently with applicable laws of Pakistan. Teddy Bow may preserve or disclose information when reasonably necessary to comply with applicable law, a valid legal process or a lawful request from a competent authority.

Nothing in this policy is intended to remove privacy or consumer rights that cannot lawfully be excluded.

Changes to this policy

We may update this Privacy Policy when our services, website tools, delivery processes, legal obligations or privacy practices change.

The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another reasonable method where appropriate.

Contact Teddy Bow about privacy

For a privacy question, correction request, deletion request or concern about your personal information, contact Teddy Bow through our official WhatsApp number: +92 328 4817634.

Please write “Privacy Request” at the beginning of your message and provide enough information for us to identify the relevant interaction or order. Do not include passwords, one-time codes or full payment credentials.

General shopping enquiries can also be made through our Teddy Bow Concierge page.